Question 1

What is GhostGuard?

Accepted Answer

GhostGuard is a privacy-first browser extension that warns you when a page looks risky — phishing, impersonation, suspicious redirects, or payment traps — before you sign in or pay.

Question 2

How does AI help, and why is it useful?

Accepted Answer

AI helps connect many weak signals into a clearer risk picture. It looks at patterns like domain similarity, redirect behavior, reputation indicators, and infrastructure hints, then produces a risk level and a short explanation — what triggered the warning and what you should verify next.

Question 3

Does GhostGuard block pages or take control?

Accepted Answer

No. GhostGuard is warn-only. It shows clear warnings and AI-assisted risk context, but the final decision always stays with you — continue, leave, or verify the domain another way.

Question 4

What data does GhostGuard use to detect risk?

Accepted Answer

GhostGuard focuses on URL/domain signals and browsing-risk indicators (like redirects and domain patterns). It does not need passwords, payment data, or inbox access to produce useful warnings.

Question 5

What if GhostGuard warns on a legitimate website?

Accepted Answer

Warnings are risk signals, not an accusation. Legit sites can occasionally look risky (new domains, unusual redirects, look-alike patterns). The safest move is to pause and verify: open via a bookmark or typed URL and confirm the domain carefully.

Question 6

What should I do when I see a warning?

Accepted Answer

Pause. Avoid entering credentials or payment details. Verify the domain spelling, the destination, and the legitimacy of the flow. If it’s a brand you trust, navigate from a bookmark/typed URL instead of continuing from ads or messages.

Question 7

Which browsers are supported?

Accepted Answer

Chrome is the primary experience. Additional options are listed on the Download page. For business rollouts, we can align with your managed browser environment.

Question 8

Does GhostGuard help with phishing links in email?

Accepted Answer

Yes. Many attacks start from email links. GhostGuard adds a browser-level warning when the destination looks risky (look-alike domains, suspicious redirects, or deceptive flows) before you sign in or pay.

Question 9

Does GhostGuard read my passwords or payment details?

Accepted Answer

No. GhostGuard is designed to avoid sensitive data. It focuses on URL/domain and risk signals, and warns before you enter credentials or payment info. It does not need your passwords, payment data, or inbox access.

Question 10

What about tracking links (Mailchimp, HubSpot, SafeLinks, etc.)?

Accepted Answer

Tracking links are common in legitimate emails. GhostGuard treats them as intermediaries and focuses on the final destination. If the final site is risky, you’ll be warned — without blaming the tracking domain itself.

Question 11

Why can new or unusual domains trigger warnings?

Accepted Answer

New domains, complex redirects, or look-alike patterns can be used by attackers. A warning doesn’t mean the site is malicious — it means “pause and verify” before signing in or paying.

Question 12

What’s the safest way to verify a site?

Accepted Answer

Pause, then verify the domain carefully. Prefer a typed URL or a saved bookmark, not links from ads, messages, or unexpected emails. If it’s a business portal, confirm it via your internal source of truth.

Question 13

How can I report a suspicious link or site?

Accepted Answer

If you believe a site is malicious or impersonating a brand, report it using the in-product report action. Include the URL and a short note (what you expected vs what you saw) to help investigations.

Question 14

Will GhostGuard slow down my browsing?

Accepted Answer

GhostGuard is built to be lightweight. It checks risk signals quickly and only shows UI when something looks suspicious. Most pages will not be interrupted.

Question 15

Does it work in Incognito / Private mode?

Accepted Answer

It can, but browsers may require you to explicitly allow the extension in Incognito/Private mode. This is controlled by your browser settings and (for teams) by admin policy.

Question 16

What is GhostGuard for businesses?

Accepted Answer

It’s a lightweight browser trust layer that reduces phishing incidents and brand-impersonation harm by warning users at the moment of risk — before credentials or payments happen.

Question 17

How do we deploy GhostGuard to a team?

Accepted Answer

Typically like a standard browser extension rollout. Start with a pilot group, validate impact and clarity of warnings, then expand using your normal deployment approach.

Question 18

Can we get explainable warnings (not just a red banner)?

Accepted Answer

Yes. AI-assisted explanations are a core goal: users can see what looks suspicious (look-alike domain patterns, risky redirects, unusual infrastructure signals) and what to verify next. This reduces “alert fatigue” compared to generic blocks.

Question 19

Is GhostGuard privacy-friendly for corporate policies?

Accepted Answer

GhostGuard is designed to minimize data surface: it does not require inbox access and avoids collecting sensitive content. This makes privacy and security alignment easier during rollout.

Question 20

How does this help with brand impersonation and customer safety?

Accepted Answer

Impersonation often starts with look-alike domains and fake flows (login, payment, support, refunds). GhostGuard warns early in those flows, reducing the chance users trust a deceptive page because it “looks right”.

Question 21

What if someone already entered credentials or paid?

Accepted Answer

Treat it as urgent: reset passwords, enable MFA, contact the bank/payment provider if needed, and document the incident (URLs, screenshots). GhostGuard helps prevent the moment, but fast response still matters.

Question 22

Do you offer business plans and different billing flows?

Accepted Answer

Yes. Plans and rollout options are listed on Pricing. For larger deployments or region-specific billing requirements, contact us — we can align the commercial setup with your org.

Question 23

Who typically owns GhostGuard inside a company?

Accepted Answer

Usually Security/IT, Fraud/Risk, or Operations — often together. If you’re not the right owner, the best next step is a quick intro to whoever manages account security and phishing prevention.

Question 24

How do we measure success in a pilot?

Accepted Answer

Common metrics: fewer phishing clicks, fewer credential resets, fewer suspicious login incidents, and better user understanding (clear explainable warnings). We also look at false-positive rate and allowlisting needs.

Question 25

Do you support admin controls for teams?

Accepted Answer

For business rollouts, we can align with managed browser policies and deployment workflows. Typical needs include controlled rollout, allowlists for known partners, and consistent warning UX across users.

Question 26

Can we allowlist official domains and known partners?

Accepted Answer

Yes. Teams often need a controlled allowlist for official domains, payment processors, and known partners. GhostGuard can reduce noisy alerts while still keeping strong protection for high-risk patterns.

Question 27

Is this mainly about customers, or employee/admin risk too?

Accepted Answer

Both. Many costly incidents come from employee/admin access: fake partner emails, look-alike portals, and stolen credentials that lead to refunds, ticket reissues, payout changes, or account misuse.

Question 28

What data is involved for businesses and compliance reviews?

Accepted Answer

GhostGuard is privacy-first by design. It focuses on URL/domain risk signals and avoids sensitive content like passwords or payment data. For enterprise reviews, we can clarify what is (and is not) collected and how it is protected.

Question 29

Can GhostGuard integrate with our security workflow (SIEM / alerts)?

Accepted Answer

For larger rollouts, integrations and workflows can be aligned (for example: incident routing, security/fraud team notifications, and partner domain management). Share your stack and we’ll propose a practical approach.

Question 30

How do we handle procurement and security questionnaires?

Accepted Answer

We can support a standard security review with clear answers on privacy, data handling, and deployment. The goal is simple: reduce phishing risk with minimal data surface and a warn-only user experience.

Answers for real-world usage

What is GhostGuard?Product

How does AI help, and why is it useful?AI

Does GhostGuard block pages or take control?Product

What data does GhostGuard use to detect risk?Privacy

What if GhostGuard warns on a legitimate website?Trust

What should I do when I see a warning?Security

Which browsers are supported?Browsers

Does GhostGuard help with phishing links in email?Security

Does GhostGuard read my passwords or payment details?Privacy

What about tracking links (Mailchimp, HubSpot, SafeLinks, etc.)?Trust

Why can new or unusual domains trigger warnings?Trust

What’s the safest way to verify a site?Security

How can I report a suspicious link or site?Security

Will GhostGuard slow down my browsing?Product

Does it work in Incognito / Private mode?Browsers